Before production begins a proof will be sent out, highlighting all crucial parts of the order including color, size, location, garment style, etc. We will not be held responsible for any misspellings or design flaws once proof is approved, so please, make sure the proof is at your desired taste.
Garment Defects -
We quality check each garment before it gets on press but sometimes imperfections are missed. If you receive an order with a defective garment, take a photo of said defect and let us know so we can credit the account for the price of garment and decoration. If exact quantity is needed, please plan on ordering at least one extra garment in each size to p there are unforeseen defects.
Please let us know when placing the order if we will need to ship out. We will only ship once order is paid in full, unless other terms have been agreed to. Shipping cost will be included with the order total, or billed to any provided account. A tracking number will be emailed to you once shipment is sent out. Split address shipments will require an additional $15.00 per additional address. Of course, local pickup is always welcomed.
Lead Time -
Typical lead time is 1-2 weeks. Depending on garment availability, specialty type of work, or finishing, this may fluctuate. Regardless, please be sure that we will keep you informed on whats going on. If a rush order is required, we can accommodate a 3-4 day rush with 20% increase in order cost, and for a two day rush, a 50% increase in order cost. Please also note that sourcing garments next day can depend on a multitude of factors and is sometimes impossible. Be sure to contact us and we will let you know what we can do.
Smaller orders do not require any deposits; we’ll cover the cost of garments and bill it to your invoice for later payment. Deposits are only required when garment costs exceed $1000.
We require payment upon pickup/before we ship out. We accept the following payment methods: Credit/Debit card, Paypal, Venmo, and Cash.
In the case of any mis-prints or unsatisfactory quality, let us know within one week of receiving your order and we will make it our priority to correct the mistake. There are no cash refunds, instead we will credit your account for the agreed amount. We make it a point to double check each order before sending out to ensure high quality. We also work hard to make sure all expectations are met and to fix any mistakes we may have missed.